Last Updated: August 21, 2026
At Kane Footwear, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Items must be returned in original packaging where possible.
- Gift cards, clearance items, and personalized/custom orders are non-refundable unless defective.
Non-Returnable Items
- Worn or damaged items due to customer misuse
- Items without original tags or packaging
- Gift cards
- Final sale / clearance items (marked as non-returnable at purchase)
How to Initiate a Return
- Contact us at fjqkxnsyxa@iubridge.com with your order number and reason for return.
- Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
- Ship the item(s) back to the address provided with the RMA number clearly marked on the package.
- Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days.
Refund Methods
- Refunds will be issued to the original payment method used at checkout.
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
Email: fjqkxnsyxa@iubridge.com
Address: 4462 Driftwood Road, San Jose, California 95129